Refund policy
Last updated: 3 novembre 2026
This policy covers payments of Box HQ's monthly fee. It is part of our terms of service.
Asking for a refund
You can ask for a refund of any payment within 14 days of making it, for example if you were charged by mistake or paid the same month twice. Email support@box-hq.com with your gym's name and the date of the payment. We reply within 3 business days.
How refunds are made
Refunds are made to the bank account the payment came from. How long the money takes to appear depends on your bank.
After 14 days
Payments are not refunded after 14 days, except where the law requires it. Ending the service stops future payments; nothing is charged automatically.
Contact
Questions? Email support@box-hq.com or call +382 69 220 077.